How to Make the Order
Here are the steps to make the order from us:
- Drop us an email through Contact Us. Click Here.
- State your Name, Email, Address, Contact Number and Order with the quantity.
- You will receive the quotation through email from us (less than 24 hours).
- Make the payment through digital invoice by eGHL.
- Prepare and deliver the products by POS LAJU once we received the Proof of Statement.
Payment Method
eGHL founded in March 2013, is the Internet Payment arm of GHL Systems Berhad (KLSE: GHLSYS 0021), offering secure Internet payment solution, covering both cards & non-cards payment channels, across SEA, to online businesses throughout the region. eGHL complies with Malaysia's Financial Services Act 2013 and regulated as the non-bank acquirer with Central Bank of Malaysia. eGHL payment gateway is fully PCI Level 1 compliant and built around the latest technologies in the industry.
Delivery Service
Pos Malaysia Berhad (Pos Laju) is a postal delivery service in Malaysia, established in early 1800. Pos Malaysia provides postal and related services namely: Standard Mail, Courier, Express & Parcels, International Mail, and Logistics.
Pos Laju offers express delivery to over 232 countries worldwide through EMS (Express Mail Service) and our affiliated global courier companies. Express Mail Service (EMS) is an international express postal service offered by postal-administration members of the Universal Postal Union (UPU). EMS has the largest last mile coverage worldwide supported by the postal delivery network. Here are the benefits of using Pos Laju as shown below:
Pos Laju offers express delivery to over 232 countries worldwide through EMS (Express Mail Service) and our affiliated global courier companies. Express Mail Service (EMS) is an international express postal service offered by postal-administration members of the Universal Postal Union (UPU). EMS has the largest last mile coverage worldwide supported by the postal delivery network. Here are the benefits of using Pos Laju as shown below:
- Guaranteed delivery based on the destination country
- Door-to-door delivery
- Track and trace via online
You can click the "TRACK & TRACE" link below to track your shipped items by enter the tracking number.
Shipping PolicyShip Time
Orders received will be processed and delivery to your door step within 3 - 30 working days (according to your zone defined by POSLAJU). Shipping Coverage International shipping. Shipping Cost The cost for expedited shipping is calculated based on the total weight of all the items through email before you make the payment. |
Refund PolicyUnless otherwise specified for particular products, we shall refund your payment if you decide to cancel your orders within twenty four (24) hours after your payment has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.
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Return PolicyWe offer a 30-day money back guarantee (from received date) for defective products. Email your intent for a product return to enquiry@kayapalazzo.asia. Once we've confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we'll delve you the replacement product(s) within 3 - 30 working days (according to your zone defined by POSLAJU)
To return your products, please send the whole product(s) back with its original packaging to: Kaya Palazzo, Sun Block, Pantai Tengah, Mum Kedawang, 07000 Langkawi, Kedah |
Privacy PolicyWe are committed to protect your privacy. We does not sell, share or trade customer's personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
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